Company

Client Services

Guy Carpenter client service teams proficiently navigate the complexities of reinsurance coverage reporting, accounting and settlement in every specialty and every market in the world. They know how your business with us stands at any moment.

Faultless Performance From End to End

Expertise in critical disciplines helps make transactions virtually frictionless. We maintain client service teams that handle only facultative reinsurance. In addition, we have Global Claims Consultants who specialize in resolving difficult transactions: asbestos, environmental and other potentially contentious claims.

Over 700 professionals prepare everything, from slip preparation to technical processing of premiums and claims, and collection and settlement of fiduciary balances.

700+ professionals and staff
Based: New York, London
Offices worldwide

Contact Us

George Williams

Global Head of CSS

+1.908.447.3360

George.Williams

Robin Kelly

Head of CSS North America

+1.347.753.2348

Robin.Kelly
Frank Hudson

Head of CSS

+44.20.7357.5020

Frank.Hudson

Julie Ng

Head of CSS Asia Pacific

+65.6922.1921

Julie.Ng
Gerardina Oteiza

Head of CSS Latin America and Caribbean

+52.55.9140.7036

Gerardina.Oteiza

Client Services

Tracking and accounting
Claims processing
Proportional treaty administration
Settlement

Guy Carpenter's passionate commitment to consistently superior services has proven to be a business advantage for our clients.

Your Business Never Leaves Our Hands

We do not outsource the servicing of your reinsurance brokerage account. Every fiduciary transaction we receive is tracked and monitored against our Key Performance Targets from end to end. When you trust Guy Carpenter, you get Guy Carpenter: our people, our processes and our total commitment to client success.

Fewer Inquiries, Faster Money

Our advanced technology platform accelerates loss reporting and claims processing. Questions are routinely answered before they become issues, so reinsurance dollars flow as they should. When issues arise, we make it our business to solve them as your advocate. Our collections approach is robust and assertive.

Guy Carpenter Clients Expect Full Value at Settlement

In addition to tracking each claim and account, our database analyzes the payment performance of every reinsurer in the world. For clients operating across borders, we ensure multinational statutory compliance including the processing of all collateral requirements through our Letter of Credit system.

Jan - 1-19 Test

Test Image

With the Right Tools, Sureties Can Navigate Tough Economic Cycles

Client Services

Faultless Performance From End to End

Contact Us

George Williams

Robin Kelly

Frank Hudson

Julie Ng

Gerardina Oteiza

Client Services

Tracking and accounting

Claims processing

Proportional treaty administration

Settlement

Your Business Never Leaves Our Hands

Fewer Inquiries, Faster Money

Guy Carpenter Clients Expect Full Value at Settlement

Segments

Risks

Reinsurance Broking

Jan - 1-19 Test

Test Image

With the Right Tools, Sureties Can Navigate Tough Economic Cycles

Faultless Performance From End to End

Contact Us

George Williams

Robin Kelly

Frank Hudson

Julie Ng

Gerardina Oteiza

Client Services

Tracking and accounting

Claims processing

Proportional treaty administration

Settlement

Your Business Never Leaves Our Hands

Fewer Inquiries, Faster Money

Guy Carpenter Clients Expect Full Value at Settlement

Powering Your Business With Insights

Segments

Risks

Reinsurance Broking